Help Center

Click "List your service" on the homepage, then fill out 3 quick steps: your details, listing setup (location/photos), and review. Your profile goes under review immediately and you'll hear back within 24-48 hours.

After signup, your profile enters our review process. We verify your information and business legitimacy. While under review, you can explore Fête to see how other suppliers set up their profiles. Once approved, your dashboard unlocks and you start receiving inquiries.

We review submissions daily. Most suppliers are approved or rejected within 24-48 hours. You'll receive an email notification as soon as we decide.

If rejected, you'll receive an email explaining why. You can address the issues and reapply anytime. We want to help you get approved—if you're unsure about the reason, contact support.

Identity verification is optional at launch. You can complete it within 7 days to earn the Verified badge, which increases your search ranking and planner confidence.

During signup, you verify your email (by clicking a link) and phone (by entering a code). This proves your contact details are real and helps us keep the platform safe.

Not yet. Contact support and we can help you update your contact details.

Check your spam folder. If you still don't see it, contact support and we'll resend it or help you verify.

We have three tiers: Standard (you start here), Pro (5+ bookings + 4.2+ rating), and Elite (15+ bookings + 4.7+ rating). Each tier unlocks lower fees and better visibility.

Your Fête service fee decreases as you advance: Standard = 10%, Pro = 8%, Elite = 5%. So a $500 booking saves you $100 at Elite tier. Plus, Pro and Elite suppliers get featured placement and higher search ranking.

Your rating is the average of all planner reviews. Only completed bookings can be reviewed. Each review is 1-5 stars and counts equally.

Earn it after 3+ bookings. It signals to planners that you're reliable and have real track record on Fête. You can also get it faster by completing optional identity verification.

Complete your profile with photos and accurate details. Respond to inquiries within 24 hours. The more complete your profile (photos, bio, pricing, service area), the more inquiries you'll receive.

Include: clear photos of your work, a bio describing what you do, your pricing range, your service area/location, and your availability. The more details, the more inquiries.

When you get an inquiry, you'll see it in your Dashboard under "Recent inquiries." Click it to see the planner's details and message. You can reply directly or confirm/decline the booking.

Not yet. Currently you set a min/max pricing range. You can customize pricing per booking when responding to inquiries.

Yes! You'll get both an in-app notification and an email. Respond quickly—planners often book within hours of sending inquiries.

After a booking is completed, the planner's payment is released to you. We process payouts weekly or monthly depending on your account setup. You can connect your bank account for direct deposits.

Standard tier: 10% of booking value. Pro: 8%. Elite: 5%. So if you book a $500 event, Fête takes $50 (Standard), $40 (Pro), or $25 (Elite).

After the event date, the planner's payment is released. Payouts happen weekly or monthly. You can set your payout schedule in account settings.

Stripe integration is optional at launch. You can provide bank details and we'll arrange payments. Stripe is optional for future integration.

Planners send inquiries through Fête. You receive them in your dashboard and via email. You reply through Fête's messaging system—your personal phone/email stay private.

You can include your phone/email in your profile. But using Fête's messaging keeps everything organized and tracked, and gives you protection.

If something goes wrong with an on-platform booking (planner cancels unfairly, doesn't pay, disputes quality), Fête mediates and helps resolve it. This protection only applies to Fête bookings, not off-platform deals.

After a completed booking, planners can leave you a 1-5 star review with comments. Reviews are public on your profile and help future planners decide.

Reviews are final. But you can respond to reviews (coming soon) to explain your side. Focus on delivering great service—most suppliers on Fête have 4.5+ ratings.

No. Only Fête bookings count. This is why tiers and the Verified badge reward on-platform bookings—they build your reputation and growth.

Yes! You can update your photos, bio, pricing, availability, and service areas anytime from your dashboard. Changes take effect immediately.

Go to /partner/photos in your dashboard. You can upload up to 10 photos. High-quality, clear photos of your work get more inquiries.

You can update your service area (cities), but category is set at signup. Contact support if you need to change your primary category.

Your calendar is in the dashboard. You can mark days/times as booked or unavailable. Planners see this when inquiring.

We verify all accounts. If a planner cancels unfairly or disputes payment, contact support—we mediate. For off-platform bookings, we can't help, which is why we emphasize on-platform bookings.

Email support@fete.com with details. We respond within 24 hours. For urgent issues, we're always here to help.

You can pause your account (stop receiving inquiries) or delete it anytime. Contact support to manage your account status.

Yes. We use industry-standard encryption and follow privacy regulations. Your data is never shared with third parties without your consent.